I am very upset at how they have handled my return. They approved a return and also said I would be reimbursed for what it cost me to ship the cleats back to the UK. I asked for a new pair to shipped back when they received the defective ones. That request was ignored and they issued a refund for the cleats. I paid $48 to return them. I have emailed them over and over again without any response regarding the additional refund. I am unable to call them because I do not have an international calling plan. It has been over 2 months now. My son really loved the cleats and they were a very good price. It's very unfortunate that I will never be able to trust them again.