Keranique has a confusing (and clever) business model that could soak the unwary for at least $160. This is what happened to my wife. It could happen to you, too: You will see its ad on TV. You will be lured by a "free trial" offer. But perhaps you will think you are getting a free sample, with no further obligation. In fact, you will have committed to a subscription for which you receive a package every two months, but for which you are billed $79.95 *every* month. The "free trial" come-on comes with an obligation to call Keranique and turn off the subscription within the first 30 days after you receive the first shipment. But you probably didn't notice that detail during the pitch, did you? You won't realize this until either the second package arrives or your credit card has been billed, maybe twice, for $79.95. By now, the 30-day limit will have passed. So you will call to stop the subscription, get a return authorization for the second package, send it off, and later check your credit card account to verify that Keranique credited it twice for $79.95. Ah, but those credits cancel out the charges for the *first* package, which you used and forgot about, right? The company has on its books that they sent you two boxes, and you've returned only one. So by this time you will probably be looking at a new $79.95 charge on your credit card bill and realize that you will be charged the same amount yet again next month, to complete two installments on the second shipment. That's how it unfolded for us. I had to figure everything out by drawing a time-line diagram that included every event. Then I called and asked to speak to somebody who had the authority to make adjustments. (If they don't connect you to such a person, hang up and dial again.) He agreed to waive the next month's charge, leaving us with us with a net expense for the "free" trial of $79.95.