Several weeks ago I contacted Mediacom via their e-mail customer service link to complain about my slow internet service. They never responded. So I called their Customer Service a week later and they scheduled a service visit during the week...they don;t have weekend service according to the respresentative. The service provided was very courteous and indicated that there was nothing wrong with my wireless router or computer or the wires coming into the house. He indicated that this part of Sugar Grove has a 90% usage level and slows the internet down below contracted speeds between the hours of Noon and midnight. As a result the gaming software and business software that my son and I use fail mid use and indicate problem with internet connection. Service tech said nothing they can do until Mediacom adds equipment to lower the load on the system. He indicated they did this in a nearby town and service has much imporved. However he indicated that I should request a reduced service fee until it is fixed since Mediacom cannot provide the agreed upon service speed levels. Downloads should be around 12Mbps and uploads around 1Mbps. Actual speeds are intermittent between 6-11 Mbps download and 0.9Mbps on upload. So I called today to see if I can get a reduce service fee since the service bumped my software twice this evening at midnight. They indicated they need to send ANOTHER technician out to the house and look at the service again! In order to meet them I have to take a day off from work since they do not have weekend service. Needless to say I AM UPSET! I lose $400 per day and have to pay Mediacom to provide substandard service.