8 Aug, 2021 → by ClaimboUser822516
Sixt is a thief company stealing money from my credit card irresponsible employees

1

I tried resolve this issue via phone line but after one hour of discussion and explanations I got the same answer: we cannot do anything. I have 2 issues:. 1. I have been charged on the company with VAT, although based on Eu fiscal rules, VAT shall not be applicable. They didn't return it(at least yet). 2. In the day of the car return I called in the morning to ask if somebody can pick-up the car from my hotel because it appeared an opportunity to leave by the boat (not with the place via airport). I've been on the phone with a man operator for about 30 min, while it was confirmed multiple times that the car will be pick-up from my hotel between 13.00 to 16.00 o'clock and I have to pay 60 euros. I have witnessed the conversation had on the speaker. Also they have all the conversations recorded. But they dont care. Latest 17 oclock I should have embark on a boat. At 16.20 the reception called on my mobile telling me that the car, prepared in from of the hotel was not picked-up. I called immediately at the same phone number and asked about the status. This time it was a girl who told me that there is no confirmation that the car will be picked up. After I insisted almost making my head explode, she checked in the system and she confirmed that I had that conversation with a colleague, that she doesnt know what he told me but, if I dont bring immediatelly the car to the Sixt office, it will be considered I abandoned the car and I have to pay a penalty of 1.200 euros. It never happened in my life such a scam and cheat. After one hour debating, when of course I lost the opportunity to be on the boat, she told me that I can bring the car into Monaco Sixt office as it is closer to my hotel and I will not have to pay anything. When the bill arrived I have been charged aprox 500 euros and nobody explains why. Bottom line, I have been fooled on the phone that the car will be picked up; Nobody came and I lost my chance to be on the boat and I had to stay one more night in the hotel, paying more money (as the flight ticked I was canceling in the morning after the Sixt idiot employee confirmed the car will be picked up); I drove the car to Monaco as the girl said. I lost my opportunity to be on an amazing boat, I lost hours over the phone with irresponsible Sixt employees and I have been charged additional money with no explanations. My bill should have been 800.57 Euros (rent 5 days + insurance) and instead I was charged 1.304, 27 Euros. I have contacted a layer to see if I can ask material damages due to the fact that I lost hours and hours with this issue and caused me high blood pressure that had to be treated with cardiac pills and also I lost a huge opportunity to sail away on a boat. meanwhile, maybe somebody can tell me how can I recoup the money? As the company is pushing to take it from my salary. thank you
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