On 28 Sept 2019 I was to have been picked up between 7:30 and 8:00am to go to the airport. At 6:35am while showering I missed a call from the company Shuttlefare.com had farmed my ride out to (GO Airport Shuttle) saying they were short-staffed, so my ride was cancelled and I would be refunded. I saw the voicemail at 7:15am. Clearly too late to contact another shuttle company, I had to take a cab and pay $15 more than I was paying for the shuttle. So when after more than 24 hours I did not have a refund, I called, held on for 15 minutes, left a message as the only option, called the next day got hung-up on, called and waited again, then had to leave a message because I guess the phone reps are short-handed.