I purchased a red leather skirt that had a defective zipper when it arrived. I read the return policy and was concerned. I called and was told I was responsible for the return shipping all but $6.00. I received a voice mail the following day from a supervisor indicating I would receive my shipping charge ($21.99) plus only a credit of $6.00 return shipping charge. I returned the product with instruction to exchange for a working product. To date only a $99.00 credit for the purchase price of a defecitve product, no exchang. Out $32.44 to be shipped a Crapy Product. Leather Connection, leathercoatsetc.com is a horrible, terrifying company. They profit from their shipping charges and RIP CONSUMERS OFF