1 Jan, 2018 → by ClaimboUser732379
Shipment/customer service
2
I buy a lot of things for my business online. This is the worst experience I've ever had. I bought 20 barstools on my credit card, when they didn't arrive when expected I called the company, they told me the shipping company had lost half of my order in their warehouse. The owner emailed me and said they would remedy the problem immediately. Two months went by with no less than 15 phone calls to the company. I then asked them to refund my card, which they said would be done by the end of the week, when that didn't happen I filed a dispute with my card provider. Two weeks later half of my order arrives. The bases for the chairs but no seats. I refused the shipment, called the company and got the run around one more time. A month later the card company gets my refund. Bad service bad shipping bad company. Never again.