Please see my chat below. Your service is HORRIBLE AND REGRTS DOING BUSINESS WITH YOUR COMPANY. YR COMPANY JUST SPOILT MY V DAY! Welcome to LiveChat Kelvin Agent Kelvin 08:24 Hello. How may I help you? 07:21 Hi [protected] Can i confirm tt d receipient will receive d gift btw 9.30 to 10.30am? Halo kelvin, u there? Kelvin 07:23 Please be informed that our standard delivery timings are from 10 am to 7 pm as per recipient country time zone. we cant assure the time of delivery but it will deliver today 07:24 I speciafically put a timing as d recipient will leave office by 12noon Ive check several times and all yr officers assured tt it will reach within d time i stated Can u inform d delivery team in SG to deliver by 1030hrs This is an office address hence by today will not do Hi. U there? Halo? Kelvin 07:35 YES Please allow me couple of minutes to check the details for you. 07:35 Sure Hi. U still checking? Halo! Hi. U there? Haloooo Kelvin 07:58 We sincerely apologize for the inconvenience caused. we cant assure the time but we can only assure the day of delivery 07:59 This was not told to me in my previous chats Can u try asking d sg team to assist Pls Its a suprise Tts y i ordered early Plssssss Pls don spoil my v day suprise I hope u understand Kelvin 08:01 We sincerely apologize for the inconvenience caused. 08:02 Can u help inform? Kelvin 08:03 we deliver it today 08:03 Its not abt today. Its an office. My spouse leaves office at 12pm I need it sent by 11am at least Pls don repeat d same statement again n again I understand english Now i need yr help to inform d sg team Kelvin 08:05 sure we will inform to deliver on 12pm 08:07 Plssss It really means alot Hi. U will inform d sg team? Have u informed them Is there a sg contact no tt i can call? Kelvin 08:11 yes we will inform 08:11 Is there a sg office contact numbet? Hi u there? Kelvin 08:16 yes we will update we informed through call also 08:16 Is there a singapore office number tt i can call This chat has taken an hour n there is still no solution Can i have a number to call Hi. R u there? Y does it take so long to reply I would appreciate yr kind n prompt replies Hi. Yr reading my msges but not replying Kelvin 08:23 we informed to the supplier 08:24 Does yr supplier have a contact no? Kelvin 08:27 yes but we wont share the details with customers 08:28 Then how do i ensure tt u guys wont screw up my order despite i puting it clearly under d special instructions n yr guys assuring me Kelvin 08:29 we try to deliver on requested time Please be informed that there would be a delay in delivery time due to high volume of Valantine orders. 08:30 Yr delay is not my prob. I have been chating almost everyday Don push yr delays to yr customers If yr company delays my delivery after 11am today, ill maje sure i take action I have all my conversations saved U guys make empty promises n now tell me tt there will b a delay 08:35 I wan to talk to a manager now R u getting a manager? 08:42 I need an answer If u choose to b slient, fine. Ill do wat i need to Read Kelvin 08:43 We apologize for the inconvenience caused to you. We raised a complaint for this order and escalated it to our concerned team. Please allow us some time to follow up and get back to you with resolution. 08:44 I said i wan to speak to a manager now Yr sometime may take months ir years Thus chat is taking more than an hour Tt shows yr effiency I wan a manager now Delivered