I don't like to write negative reviews, but this is the worst experience I've ever had. I've been misinformed, misled, and taken advantage of to the tune of $495...for attempting to use a $100 gift card. I wouldn't give it even one star, but I had to in order to post the review. I got a $100 gift card to $#*!'s Sporting Goods as a Christmas gift and used it online to purchase a jacket for $142. When I put the gift card information in, it said that it could not be found. I tried a few times (not clicking "back" or refreshing), and it eventually went through. My credit card should've been charged $42; however, the full $142 went on my credit card. Since I had trouble with the gift card, I wanted to call and make sure that it was used. The first person I spoke to told me that the gift card hadn't been used and that I would have to call the store because he couldn't even find my gift card number. He cancelled my order. I called the store that I thought the gift card came from. They did not have the jacket in stock and "did not have time for me." I spoke with the manager (This is the Collegeville, PA location--avoid at all costs) who has extremely rude and told me that if he fixed my problem he would essentially lose his job so he'll have to make some calls. I called another store and they told me that the gift card had been spent on a jacket. That was the order that was cancelled!! I tried to explain that the order was cancelled, but they said that there was nothing I could do. Then, the Collegeville, PA manager called back to tell me that the gift card had been spent--old news at this point, but he also told me that I would have to buy the jacket online, bring it to the store, return it, and buy it with the gift card. I explained that that's really not possible for me--if it was, I would've purchased it in the store and not online in the first place, but he again told me that he would lose his job if he helped me. He told me to call the online customer service. I called online customer service and explained my problem. The person hung up on me without any reply. Oddly enough, when I called back thinking it was a mistake, I got the SAME PERSON. I said, "Hi, my name is Ashley, we got disconnected." He said, "Oh, ok" and hung up on me again. I finally got in touch with someone who wouldn't hang up on me, and they said that they would put my order for the jacket in right away and would give me free expedited shipping. He said that it would appear that my card was charged $176, but that he would immediately credit $32 for free shipping and $100 for my gift card. I checked my bank account two days later, and there was still a charge for $142 and a charge for $176, but no credits. I called and was told that the first credit was processed and would take 3-5 business days to show up on my account. I was then told that the person who took my order merely put in a request for a $100 credit on my account for the gift card, and that it would take 3-5 business days to process the request and 7-10 business days for the request to be processed. I asked to speak to a supervisor and they put in a request. This is now technically my second request to speak to a supervisor. I asked to hold for a supervisor, but none were available. I checked my bank account and found that there were now TWO charges for $176 and a charge for $142. I am, of course, baffled and upset. I called my bank account, who told me that they could remove the duplicate charge because it's obviously wrong. They were as baffled as I was at my experience and the reckless use of my bank account information to put extraneous holds on my account. My representative told me that I could formally dispute the charges if $#*!'s Sporting Goods turns in any receipts to my bank, and that they would launch an investigation immediately. The next day, the only charge left on my account was $142--the amount for the cancelled order, but also the amount after crediting for shipping. I figured that they had credited the shipping and called for the status of the credit on the gift card. I was told that there would be no credit on the gift card; rather, they would re-load my gift card with $100. I made it very clear that I was told I would be getting a credit, and that I want absolutely nothing that would force me to purchase anything through $#*!'s Sporting Goods. I was put on hold to speak with a supervisor and then was told after a few minutes that they're so busy and can't talk to me. I repeated my case, stated that I would return the jacket and formally dispute the charges, and that I would hold for a supervisor. I was put on hold for a total of 20 minutes, during which time no supervisor was available. She said that they would put $100 on my credit card after I held, and that it would happen by sometime next week. I'm waiting still, we'll see what happens. Seriously, don't do any business with $#*!'s Sporting Goods. They're awful. Update:Another week has gone by, and I was just told that nothing has been done on my account, and that yet another customer service agent didn't have any record of my complaints. We've started the "request" process again to get the money back on my credit card...but they didn't have any trouble de-valuing my gift card last week after my 6th call. I've now been on the phone with $#*!'s Sporting Goods over 10 times for a cumulative total of 2h 50min, and we're apparently starting the refund process over again after I was told that I would get the refund by yesterday.