i submitted all the documents to claim for my lost phone Samsung S10 then i paid an excess fee of R1419.90 on the 24/06/2020. i've been phoning to followup but i get different stories everyday. they told me their suppliers dont ve a samsung s10 in stock so i told them to give me other options. they offered phones ranging from R9999-R13999 but i'm paying for an insurance band of R15000 - R20 000. yesterday they phoned me and told me i must pay an extra amount of R580, 10 and they are going to give me a samsung note 10. i paid that amount again which means i've already paid R2000, 00. but still i don't ve a phone . claim number: TC034994