Original review updated by user Mar 23, 2021 We had new windows installed by Factory Direct, and the windows are phenomenal! Everything from price, window quality, and installation was five stars. I checked them out on Angie’s List before I bought new windows, and they had 10 Angie’s List Super Service Awards and an A+ rating. User’s...
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I scheduled an appointment online ten days in advance. The confirmation they sent me said that their installer would contact me half an hour before meeting me. Instead, I got a call from them at the time of the appointment when I was already at the property (it’s an investment) and somebody told me that an installer...
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November 2018 we had 13 new windows installed. Factory Direct we used is out of Indianapolis IN. Nathan Brown was our sales rep & could not have been more knowledgeable, helpful, & patient with us until we felt comfortable from the start until product completed installation. The individual that has the job of measuring the homes for...
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The pricing is the best I found. The quality seems to be better than most. But what I like most of all is that they carry over 25 manufacturers. I asked them to bring 3 different windows so I could compare them all side by side and they did. They beat my best estimate by 15%!!!
They definitely gave me the lowest quote. As per the contract having a window for actual installation, that date has come and gone. Its still about a month out from the deadline. I asked for an itemized receipt. I was told to divide the quote by how many windows i ordered, like i was stupid and dont...
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