Hello about a week ago my s8+ got a cracked screen I had samsung premium care I submitted a claim and paid the deductible and was told my device would be shipped out the next business day since it missed the cut off time. Well upon calling the next day I was told that my device was on back order and that as soon as the device came back in stock I would be getting a device. I waited about a week before getting the email that my device had shipped upon receiving my replacement I was extremely disappointed the device that was sent to me has scratches on the screen deep scratches along the edge of my device screen not only that this is the wrong model variant my variant that I had was a sm-g955t (t-mobile) and what I received was a verizon model (sm-g955u) my speeds are drastically different on lte I was told I was going to be getting a device of the like and same my original unit was black and I got a orchid grey color which is not so much a deal breaker I kind of like this new color anyways I am just pissed that I paid 850$ for a device and 12$ a month for crappy phone that's not even the same variant I submitted I feel cheated