I suggest that no one order anything on line from Samsung. First Samsung TV delivered 7-1-21. Many problems with this TV. Within a few days I notified Samsung that it had too many problems and that it was obviously defective. Called customer service. They said they would send a replacement, but that I had to initiate and pay for a new order. I did so. They said to call Fed-Ex and Fed-Ex would pack up the defective TV and return it to their warehouse. I called Fed-Ex. Fed-Ex informed me that they absolutely do not pack up anything. I called Samsung and explained the situation. I spoke to Nerisa Buendia on July 6th. Ms. Nerisa Buendia apologized for the mis-information from Samsung Customer Service and said that she would escalate the matter to Samsung and she told me that when we received the replacement TV, a Samsung Team would come and pack up the defective TV and install the replacement TV and make sure everything was working OK. I asked her to send an e-mail to me with this commitment. I received that e-mail on July 9th. I notified Ms. Buendia on July 12th that the replacement TV was delivered and asked when the Samsung Team would arrive to pack the defective TV and install the replacement TV. I was told that she was working on it and please be patient. After many e-mails to Samsung asking when the commitment made on July 9th would be fulfilled, it became clear that the commitment was not forthcoming. On July 24th, I sent an e-mail to Ms. Buendia to pick up both TV's and send me the labels to arrange for pick up. The replacement was delivered on July 12th. I notified Samsung in an e-mail dated July 24th that I wanted it picked up and returned to Samsung. Well within a 15-day time frame. Samsung has given me the run-around since July 4th. They made a commitment to resolve the issue but never acted upon that commitment. I received another e-mail today, 8-18-21, saying that returning the replacement TV was outside of their "window" and they would not pick it up. This is an egregious lie on their part. I immediately sent them a reply today and told them that they did not initiate a pick up for the replacement TV - when I had asked on July 24th (well within 15 days) therefore, it is their responsibility and not mine. I demanded that they pick up both TV's and credit my account for both TV's: $2414.99 and $2798.23 . All I want is for them to pick up and TV's. It should be simple, but I do not understand how Samsung can continue to misrepresent the facts.