My husband travelled to Congo through SAA. Due to the war that erupted, SAA grounded flights back. They did not refund him for their cancellation but instead rudely treated him as a no show. He was subjected to 2 cancellations which were not refunded and his cash flow was badly impacted. I had to intervene from SA as the SAA Staff in Congo were rude and unhelpful and called the SA call centre. All I wanted from the call centre was for them to book him an alternate flight as each day that he stayed in the country put his life in danger. SAA refused to book him from the nearest town which had flights because it was against policy and all I got from them was he needs to book for himself from Congo. This is a carrier that grounded it's flights because of the danger of war but they want him to go to the very airport that they can't be in. I am DISGUSTED with SAA and its Heartless staff: Lungi let Ngobese, Simon giseni