I have always been a fan of RUGS USA until recently. I have 2 of their rugs in my house but ordered another 4 weeks ago. It was supposed to be a gray shag rug and it came in the mail... HOT pink CHEETAH?? So I wrapped it back up and had them come pick it up. I waited another 2 weeks for my rug to finally get here and now it's missing the mat I purchased to go under the rug. They are Unable to send me another because I already "received" it in my first order which I sent back. I'm so frustrated. You've lost my business.