I am a Police Officer in Orlando Florida. On Sunday March 3, 2019 I was getting ready to go on duty when I was advised by Son that the left rear tire to my Honda Accord was low on air. I checked the tire and saw that it had a nail. I called [protected] which is the number to the store located at 2216 Aloma Ave. Winter Park, Florida 32792. I spoke with a Technician that stated that I would have to leave my vehicle for several hours. I asked when would it be a good time that I could bring it. I was advised that if the vehicle was brought in at 3 pm the tire would be repaired. Due to my being on duty I instructed my Son to take the vehicle to the said store at 3 pm which he did. Subsequently my Son called me and informed me that when he arrived at the store, the Technician was rude and seem to be "put off" saying he was working on another car. The Technician then rudely stated that he would not repair the tire because the nail was on the "safety Line." I instructed my Son to leave the store immediately. This morning I took my vehicle to one of your competitors (Firestone) and they repaired the tire without any problems. I inquired about the said safety line and the Firestone Technician advised that the nail was just under a 1/4" away from the line on the inside of the tire. To conclude, it is apparent that professional, courteous, service from Tire Kingdom Store(s) is not a norm but questionable business (up sale) practices are. I can assure you that due to duties, and the numerous contacts I make on a daily basis, I will be advising people to take their business to another company.