I booked a room selection on 21st June for my stay which was due on 3rd December, My holiday was cancelled by TUI on 27th November. I have contacted the resort to get my money back for the room selector as I am unable to access this service and they have advised that they are not giving refunds only the option to move the room selection. This is not good enough. They have advised that they will provide my room on a specific date and I am unable to access the purchase due to COVID and therefore want my money back. They are refusing to give my money back. If my money does not come back to me I will ensure that not another penny is spent at another Royalton Resort!