I am very disturbed and angry how Festiva treats its owners. I have been a platinum owner at Paradise Harbour Club & Marina since 1992. Prior to Festiva taking over this property I never had any problems with securing time at the resort to deposit or exchange. However, since Festiva has taken over this resort, the maintenance and special assessment fees are outrages and the harassment to an owner to pay these fees is to say the least irritating. But what has sent me over the top is after paying these outrages fees to not be able to secure a time at the resort so that I can deposit my time in RCI. This past weekend (11/12/2011) I talked with not only a rude customer rep, but also an even ruder manager stating I should plan better so I will be able to secure a week earlier in the year so that I can deposit to RCI. Really, I don’t think I need to be chastised about how I need to plan earlier. Festiva, makes it very hard to plan or budget, since you never know when you will be hit with special assessment fees that must be paid prior to requesting a week. Also, I think the management of Festiva is oblivious to the economy and the fact that people are struggling to meet many financial obligations. In addition, I never had an issue under the previous management because my platinum membership allowed me to obtain any week available in the year Christmas and New Years, so I find it fascinating that there are no weeks still available. So I decided to see if that were truly the case and lo and behold the Festiva travel organization is renting out one bed room units throughout the month of November and December. I also wanted to see if I could rent one of these units at Paradise Harbour Club & Marina and wouldn’t you know it I could see my reservation below in the attached document. In addition, my reservation below costs less than the maintenance fees and special assessment fees I paid this year, which means to me, it is much better to be a renter. Also, this shows the greed of Festiva, I am paying the maintenance for this organization to rent to others. Finally, I also own a business so I understand very well customer care and so I know this organization cares nothing about its owners and the only thing Festiva’s Resorts’ CEO Don Clayton and President Butch Patrick have truly figured out is how to rip off consumers. Disgruntled Owners Tamara Chisim