When canceling service, I was told that a box would be delivered to me for return of equipment. The box was not delivered to me. I discovered on May 3rd that a charge of approximately $329 was placed on my card. When I called them, they said that they would send a box. When I asked for an immediate refund, I was told that could not be done until equipment was received by them. They would not allow me to talk to supervisor or department that could authorize immediate refund. I am pissed @ zip 74447. The fact that their customer service is probably being operated out of India, is a further indication that they have little regard or respect for customers. I would never recommend any viasat, exede or wildblue satellite service.