1 Jan, 2018 → by ClaimboUser881251
return policy nightmare
2
I received a Return Authorization (C11286160) number for the order from Circuit City and returned it to Systemax, following every instruction to the letter, fully insured. I was informed by Systemax that the unit was damaged during return shipping and was a total loss. I was told to file a claim. I filed a claim with USPS and it was denied because USPS said it could find NO damage inside OR outside. Systemax did NOT provide ANY documentation or explanation of the damage to USPS. No pictures or description of the damage have been provided by Circuit City or Systemax to date. Systemax took the unit to the Post Office in Fletcher, OH and have left it there. I am trying to appeal the denial but, without proof of the damage from C.C. or Systemax, USPS will not issue a refund. I was informed by USPS that after 60 days the unit will be disposed of. Time is now paramount. PayPal made the payment to Circuit City in the amount of $1, 675.62 and they want their money returned. PayPal has now turned this debt over to Pinnacle Financial for collections and my credit is in peril.