I received a retouch service at the Regis Salon on 4/19, store #02028. My hair is black and the root touch up that was done was not black. It was a brownish color that didn't match my hair color. I am extremely displeased with the outcome. Additionally, I paid $147 for the total service. The stylist charged me: Color retouch $69 Haircut shampoo conditioner $30 Shampoo & style flat Iron (I did not request this) $13 Conditioner-Intensity (I did not request this) $13 Color-extra long (she didn't color my hair at all) $22 To charge me for items that I did not receive or request is a serious issue and quite frankly fraudulent. I requested my roots to be touched up (poorly done) and my hair trimmed. That was it. I need this to be rectified. I had to leave town that weekend and I'm just getting back in town. Please reach me at+[protected] or via email brandee.[protected]@tjrcenter.org. Thank you in advance for your attention to this matter and I look forward to hearing from you.