Update by user Jun 10, 2020 Company fixed issue and I have been provided with full refund Original review posted by user May 11, 2020 I ordered a book titled Waco: A Survivors Story from fishpond.com and it was out of stock. While waiting I borrowed it from a friend not knowing they had it and cancelled the order. They refunded everything back except for $5.00 which they claimed it was for a "Restocking Fee"? WTF the book was not even in the warehouse yet! And so I sent the company a email asking for the $5.00 back? They responded saying that in order to keep costs down that they needed to charge the fee because customers "basically accusing me" cancelling a order for no reason was why the fee was charged? I gave the reason of cancelling because I no longer needed the book. I advise anyone never to purchase from fishpond.com! Update: 5/11/20 I finally received a response back saying that they will refund the $5.00, this was no big deal to me. Only after saying that I complained about them that they gave me a refund back? I still will not purchase from them in the future! The first impression is the last impression with this company I am done! User's recommendation: Never purchase from Fishpond.com!