Update by user Apr 21, 2020 recieved full credit Update by user Apr 21, 2020 I emailed support was treated well and recieved full credit Original review posted by user Apr 06, 2020 work wiih live chat to no avail. Was told to call federal express they told me to work with shipper because they had restrictions on the order. More to come i will take time to write it when I can. I guess ni will disput credit card to resolve User's recommendation: be careful they maintain all the power when shipping goes wrong.