I have had my lawnmower in the repair store for three weeks. I call after 1 week and the store replied that the tech was reviewing. The repair store then said it has a crack crank shaft, I told them a wanted to make sure they are goning to repair the wire that broke off, and that is why the mower was in there and I will pay for the other repairs. No tech call me back. I called the store another week and they said the mower was not in the store. I spook with karen in the port jeff store and she said the trucks come in on tues and thurs and said my mower was not in the store. I spoke with john 5 days later he said he had call, on thursday that my mower was done. I did not receive a call on thurs from john and I had been on the phone with karen on thurs and she informed me that my mower was not in the store, but if I wanted to go pick it up in melville, I can do that. I am a very unsatistfied customer, I will no longer ever shop in sears and I will also make sure I tell every one I know of the very bad treatment I received as a customer.