I have been a member since 2002, Called Fiesta Americana today 2/12/19 in regards to my points from 2018. Well, apparently I forgot to bank my points in march 2018 and did not use points by December, so I lost my points. This was a disappointment to me, I pay my maintenance fee on time each year. Which I believe is a bit high for the points I have; doesn't even cover a week stay. I do get reminders and phone calls to collect my maintenance fee, but not one reminder when my points will expire or the deadline to bank them. A reminder would be so helpful. I could not get answers over the phone due to poor connections. I feel that my points lost should be reinstated. Sincerely, Blanca I. Reyes