1 Jul, 2019 → by ClaimboUser362702
refund of charges as part of credit cards verification process not received
3
Hi, I added 2 credit cards as my payment details in myUS' website. MyUS deducted USD3.10 from my Mastercard and USD2.59 from my Visa card on 12 June 2019. They told me that the refunds will be made within 48 hours. Till today, there is not a single refund. The customer care officer called Mariah, had told me on 2 separate occasions that myUS has processed the refunds but was unable to tell me when exactly the refunds were processed. I called up my credit cards issuers and both issuers said there are no refunds pending into my cards. Subsequently I contacted myUS again asking for documentary evidence but there has not been any reply to my email since. If indeed the refunds have been made, why was myUS unable to give me a date of those refunds and supporting documents evidencing such refunds? Is this a fraudulent website?