I had a total loss on 9/5/19. My insurance company/GAP paid off my vehicle and since I have been told multiple times that I would be getting my refund check. Going on 5 months now and I continually get told that my refund check has been cut and will be overnighted to me. I get told I will get a call with the tracking number. Every time I call I get told the same thing. If I were late on a payment I would be charged tons of interest and fees. I WANT my refund NOW! I had to pay with a credit card some items while I awaited the total loss verification process and now I am paying a VERY high interest rate while I wait on this. I want a truthful statement instead I continually get a lie.