We ordered our flowers in May of 2012. We never got a phone call to confirm our order. Susan took $157.94 from us and sent us flowers that we did not approve. She didn't even send a picture before she sent us the flowers. They were not what we asked for. Susan then claimed that the flowers were destroyed after we sent them back for a refund when we opened the box and looked at the flowers not touching them cause they were not raped in anything but a large clear trash bag.. After sending the flowers back, Susan gave us a refund back to our card but was only $78.97 After we had to e-mail her over and over again for her to even do that. Susan will not give us the rest of our money back because she says that the remaining $78.97 was for her serivces and we will get it back when she sells the flowers to someone else. Susan did this a week before our wedding, she didn't want to fix the flowers cause she said they looked perfect. When I looked on her website she only posts good reviews and I looked on another website and found that other customers complained about her and how she said her husband was sick and she would get their flowers to them as soon as possible, as she said the same thing to us. Susan won't return any phone calls, she e-mails us but its only to defend her work. Susan wont fix the flowers and send them to us unless we pay her another $157.94 to get new ones. I would not recomend this website to any one.