Poor quality (sic) check prior to the order. Received phone (not sure whether it will work because I haven't charged the phone yet as the USB charger received is not compatible). I called customer support number but no luck, no one is answering. I received a response to my email but that just says "We apologize for the issue with your order. We have created an order for the replacement charger and it will be shipping out shortly." This response doesn't say when they will send and how soon. I strongly recommend not buy anything from TechRabbit else you will suffer like me. I need to wait and watch whether the phone works or not, if not I will be very disappointed with the order