I have a 20.00 coupon from your company. I tried to purchase 16.98 worth of LOreal. I was told I had to use the full amt. I was not expecting the change. Anything else I wanted or needed took me over the 20.00 and I didnt have any money. I was disappointed I have to wait until social security pay day. Thanks for coupon. User's recommendation: To call if an issue. This dept will do their best to get it resolved. I enjoyed all of the conceirges...especially first lady I talked to about my messed up hair color. .