I received the software disc in the mail recently. Not sure why or what is for. I have WEBROOT subscription already, renewal is in October. I trust there is not charge associated with this snail mailed disc, please confirm. So, I got a response while trying got submit, stating my complaint was no wordy enough, as if to say unless I attract a lot of attention, my complaint does not matter. I'm in the service industry, a Chef by trade and take offense to the idea my problem was not of consequence b/c I made the direct correlation that the complaint board was an active tool. Please forgive my oversight. How's that, enough words to get you attention? Best, rbr