When I took my computer in for repairs, the technician downloaded a cleaner program from CCleaner Piriform which was free for thirty days. After that I attempted to make a purchase to extend it. My purchase reference number was [protected]. I could not get the program to download or would it accept my registration number that I was given. Please refund my Wells Fargo visa card for $21.18 purchased on 11/1. The reference number is 24692169H5SB48JFN.