I ordered flea medication for my cats on 11/19/10 and still haven't received anything. I have contacted Thrifty Vet via email 7 times to request a refund since I had to purchase the flea medicine locally and never received their shipment. Not only were they unable to provide me with a tracking number for the package which they claimed shipped on 11/22/10 stating that there's "no tracking available" (highly suspicious because all packages shipped in the US have tracking numbers) and they also promised to "replace at no cost" if it wasn't delivered "within a reasonable time." When I contacted them on 12/17/10 they replied with the excuse that "mail has been stuck in the postal system due to extreme weather conditions (snow/ice) but is being sorted and delivered as soon as they can." They did nothing to address the fact that I had already purchased the medication elsewhere and wanted the $69.99 that I paid for this back. All of my emails after that have been completely ignored and I'm just trying to get my money back for a product that I did not receive. I requested a phone number to contact them at, but haven't received a response. On the PayPal receipt, the merchant's name is listed as: Lloyd McKinney. If anyone has information as to how to contact this person or how to obtain a refund from this company, please post the information. And like many others who have posted on here, I wish I would've read the reviews prior to purchasing anything from this company since they seem to have scammed a large number of people. Their "45 day money back guarantee" is completely false and I would advise anyone purchasing flea medication to buy it from a local pet store or vet's office. It may cost more, but at least you will actually receive the product!