I ordered an HP printer cartridge and wanted a genuine HP product. When it arrived, it turned out to be an off brand equivalent. Reviewing the website page from which I ordered, it pictured a genuine HP cartridge, but in fine print beneath, it indicated the product was not actually an HP, but a Premier brand equivalent. In a hurry to order, I did not notice this disclaimer, and while I suppose this is not illegal, it is not something any reputable merchant would do. Also, I selected free shipping, yet I was charged $17 plus to ship a 3"x2" box weighing well under a pound by UPS ground 3rd priority (which took 6 days to ship) and a total of 10 days to arrive after ordered. After calling to complain, I was given a refund for shipping, but I wonder how many people don't notice those extra shipping charges on their credit card bill. It was interesting to notice that none of the order confirmation emails and invoices that they provide list the charges for the order. As a result it is impossible to verify them. I will never order from this company again.