I purchased my headphones from John Lewis in May 2017 with a 2 year guarantee. I recently contacted John Lewis technical support as the headphones, which have hardly been used, have fallen apart due to no fault of my own. The part which goes around your ear has snapped of when i took the headphones off charge which i cannot believe as with the money paid for these headphones you would not expect this to happen at all! John Lewis were helpful at first and collected my headphones for repair to then try to charge me £127 to repair the headphone even though the fault was not mine at all. I am disgusted with the service I have received in regard's to these faulty headphones. I have spent almost an hour on hold to john Lewis trying to have this fixed speaking to a number of people and getting nowhere. I have also seen online that this has happened to a number of peoples products and I am appalled at the standard of this product, absolute waste of my money as no one will help me. I would like this complaint raised and looked into. Surely you cannot leave your customers this unhappy. I had trust in your brand and that is now completely lost.