As to a prior conversation with one of your representatives concerning my complaint, I mailed a certified envelope with pictures of recently purchased Brutini shoes,which I never received conformation. As a buyer of Brutini's for decades, I am appalled at the quality, new shoes that I ordered had the soles and heels falling off plus other problems which were noted and included with my photos.Your organization never offered a courtesy response and your " Terms of Service" inclusion appears to discourage complaints.