I booked an exchange with Interval this year for my daughter for her honeymoon. I expect when using Interval to do exchanges and bookings to know what they are selling, and to read the amenities and promotions, with an understanding, and correctly communicate to the customer what they will be receiving with their reservation. When making the reservation with Interval, I was quoted amenities that we didn't qualify for. At the time of booking, part of the lure of choosing this resort was the additional promotional benefits I was told came with the booking. But two weeks before the honeymoon, I am informed that we don't qualify for that promotion, which totaled $509. As one could imagine, $500 is a lot of money to come up with at the last minute. Upon calling Interval to resolve this problem, I was transferred many times, re-telling why I was calling, and even disconnected twice. The second time I was disconnected was after an hour on the phone with no resolve. And the agent did not return my call. I called in again, another 40 minutes trying to get back to that agent, but no luck. The following day, more transfers and re-telling, another 40 minutes on the phone, and the only option to resolve the matter was to cancel the current booking and re-book at a lesser expensive resort. My daughter wanted an all-inclusive, and their option was not comparable nor all-inclusive. I am very disappointed in their lack of accountability for their agents, their lack of understanding what they are booking, and their poor customer service in general. When you call, your hold times are unbearable, and I can't help but feel like they just don't care. No compensation for their mistake, nothing for the runaround I was given on the phone, and I'm left a very unhappy customer.