I have called and written several times and get no where. I need my cable burried asap but no one comes to do the job after several months! My lawn service and landlord are getting mad at me for this not being done. I can't have this cable exposed! On top of that, I need to pay my bill but to do so I have to use a different credit card and the site won't allow me to do that. Earthlink is warring my patience to where I might find another internet provider.