Months before my wife, kids and I moved to Vancouver, we researched a number of moving services and found that PODS fit our circumstances the best. We spoke to them and told them that we were moving from Los Angeles to Vancouver, BC and asked if they did international moves. They told us it wouldn't be a problem. Well, it has been, (and continues to be) a HUGE problem! After packing two containers with my family's possessions, we prepared to take flight to Canada, assuming our stuff wouldn't be far behind. Two days before we left L.A., Pods asked for passport information from the family which we provided. Then they asked for proof of Legal status for the entire family. My wife and kids are dual citizens (US and Canada) and I'm a US Citizen, who has been married to my wife for 14 years and is in the process of getting permanent residency for the move. That process can take up to a year but I have every right to be with my family in the meantime. Pods says they can't move our stuff because my belongings are in the containers. We now have no home in the US, a rented home in Canada, and all of our belongings in limbo with Pods as we wait in Canada for this to get sorted out. Even though we spoke to Canadian customs and our lawyers who say it isn't an issue for a woman of legal Canadian citizenship to move stuff to Canada, Pods won't budge for fear of being turned away at Customs. We've sited policy that is clearly detailed online and still Pods is not budging. Their solution was to send our stuff to Washington state and then we pay another moving company to transfer everything from there to our Canadian home. I understand if they have a policy against moving things to Canada, but it's something they should have clarified WAY before they took all our stuff and have it held hostage. I'm going to do everything in my power to make sure they never get any business from anyone I know, and spread that word for as long as I live.