Had pictures of my great grandchildren taken on 5/16/18. Had a 4 o'clock appointment. They started taking pictures at 5:45. Only 2 people working, they called another in when when one of the original 2 just up and left with a waiting room full. The girl arrived and hurried through our set. Used no props. She didn't crop any of the photos, the disc has background edges, chairs, tables, etc showing. When I received the photos they had blotches on them. I took them back and complained and worker spent hours trying to take out blotches, but left big shadows under the children. I ordered extra books, before they shipped right to my house within 2 weeks. This time I had to call, and call just to find out that they were delivered to the store where I had to make another 45 minute trip to pick them up. I have been a customer at this store for 9 years, sometimes 2 a year. This last trip cost me $450 plus dollars, needless to say I'm not a very happy grandmother.