On Sat 2019/12/21 I was at Hypermarket Brackenfell, doing my Christmas Shopping, a lot At the till I gave my P&;P Smart Shopper, to pay for my groceries, and was immediately informed offline, I requested assistance from Management, that stood around and was talking to each other, just responded, OFFLINE I were embarrassed before all public, standing behind me at the till and needed to phone around, to help pay for my groceries I were helped with a friend's gift card and ows the person the money value, that was on my P&P Smart Shopper Card 2ndly, no points were loaded onto my and my mother's P&P Smart Shopper Card, big amounts were spend Attach, find the purchase proof slips and Smart Shopper Cards involved P&P will deduct my value from my P&P Smart Shopper Card and refund me cash, to put on my friends gift card, I don't care how, but this WILL BE DONE, AS I INSIST This was the MOST EMBARRISING MOMENT and is unexcepted Patricia Munnik