Yes, I ordered a grandmother/granddaughter pendant necklace for my granddaughter way before Christmas and she has still not received it! The necklace has already been paid for, it wasn't taken out my account! I would either like for her to get the necklace or I would like to get my money back! I don't have these order number, but I have tried several times to contact the company but to no avail! The phone number they have listed does not work and they don't answer my Emails! Could you please help me? Thank you very much! Have a great day!