I ordered an Exceed 2.4 Ghz Spread Spectrum 2402 Transmitter from their website. What came today was a used, scratched, damaged transmitter thrown into a plastic bag with no box, invoice, or documentation of any kind. The unit had seal on the bottom of the transmitter was cut and the unit had abrasions and scratches everywhere especially on the screen. It looked as though it was a broken, returned transmitter. When I called customer service, I was told to take pictures of the box and transmitter and he would "get back to me" after he had reviewed the images. When I asked if it was a practice of X-Heli to send out used, broken, scratched transmitters without a box...or any kind of documentation, there was dead silence on the other end of the phone. kinda of like Yeah...So?