20 Sep, 2021 → by ClaimboUser687856
Overall craftsmanship & false implied warranty
We are coming up on our 1 year with DR Horton and still have not had the broken brick on the front of the house. We've been given multiple dates as to when the brick will be repaired, over the course of a year & not once have they followed through with the repairs. The brick that was installed an actual BROKEN pice of brick used in two different places then filled in with globs of grout. Even our builder admitted that it looked terrible. Not only that, this was reported to the email address on the website for concerns/complaints & the individual who responded to the complaint was, once again, the same individual who had given us erroneous dates prior. He then had to see if "they would even approve of getting it fixed". Implying that whomever was above him would not approve of the brick being fixed... even though we were told almost 1/2 dozen times at this point that it would be fixed. The whe operation is a joke.