I joined Humana and signed up for a PPO plan which does not have Part 'D' drug coverage. The plan does state that it has a $100 monthly OTC benefit. When I went online to order OTC supplies, The website sent me to the Humana Pharmacy, I clicked for the OTC benefits page and was told that I had $100 available and placed an order. I received a confirmation email listing an order #, date of order and a list of items ordered. When I went back to the site to find out the status of my order, the site stated that I didn't have an active order with them. I contacted customer support to find out what was going on and was told that since the plan I have does not include drug benefits, I could not order OTC supplies from them. I consider this to be false advertising and intend on filing a complaint which my state insurance board and medicare.gov.