I received my statement and order ID # but the only communication I have received from them is that there is a delay because of the virus. They said they would resume shipments in the first days of May and I have yet to hear anything. I have tried to contact by email, by some direct contact us link and I have tried by phone, however no one ever answers. I am going to my bank tomorrow and filing a fraudulent investigation to get my money back and will never do business with this bogus company again. I have an 8 year old who has been so excited to receive his bike and daily I have R o make excuses. I do not lie to my kids but those that are only looking at their account grow bigger obviously dont give a damn about the heart break they are causing my child. He is beginning to believe that this is how the world works and that I just tell him what he wants to hear and that is a road that will never devide my relationship with my kids. So I am getting my money back and I will go with a legit non-Bs Company who actually knows how to run a business and deal with the human side of public relations, when an issue arises instead of hiding from it. Grow a set and do what you advertise. Thank you is out of the question from me at the moment but please keep doing what you're doing so us fee you have had enough will just keep adding fuel to the fire and giving all our dug up info, our nonresponsive service and some shady going on that we've uncovered. This will be giving to an attorney for whom can put a stop to people being cheated and who have received products unbecoming of how they were advertised. Yours truly pissed off consumers User's recommendation: Do not waste your money or time.