28 May, 2020 → by ClaimboUser723041
Order b3030379160
1
I placed the above order (shirt/pants) on Sunday, May 24. I paid $20 extra for 2-day shipping (which I "assumed" would be Air). The tracking never updated, so today, Thursday, May 28, I contacted Backcountry.com to determine if my package would be delivered to my daughter in Los Angeles today, since she needed it today. They said it was sent UPS Ground (which is usually 2 days from Utah), but they show no record of where it is. So, a customer assumes when they request 2-day shipment that it will NOT be sent UPS Ground. The company definitely is making money off their customers at that rate, and the package is nowhere to be found. They have a very dissatisfied customer. Cathy Hill Jeffersonville, Inaiana