I rented a 48 hour movie and fell asleep went to re watch it within the 48 hour period and a code come up (VID 40013) so tried calling optimum on numerous times and either got through to someone that was rude and barely understand what I said or their offices were closed because they are only open during certain times . I repeated myself over and over again. I asked his name and an ID number or a location. His name was Mohammad Mustafa no ID number or Location which was top secret very rude...I did speak to another man named Jordan ID#URB and was told because I did not report it within the 48 hours he could not help me very friendly. Your customer service has become a nightmare whenever there is a problem. I have had a two year ongoing problem with my wi-fi, myself and my neighbors have complained constant and still there is a problem...please really wish someone could help!!