17 Feb, 2021 → by NOdistruction
Opening online account was a real mess

In December 2020, I contacted the bank and was connected to an inexperienced customer representative from the small business department. I just opened a business account, and wanted to open an online one too. Unfortunately, I could make it since I did not have a checking account number. Also, I was told to wait for one week to fund the account and visit the branch in person to do it. These were all bureaucracy processes, however, I did not know that with convenient online services you still have to proceed with in-person visits. Gladly, I opened the account but it would be more comfortable to do it all online, wouldn’t it? Thanks to another rep who serviced me in the branch, you were very kind!

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