Found exact washer/dryer unit I was looking for on openboxdirect.com. It was a scratch and dent model. I was apprehensive about the site when they wouldn't give any real idea of the type of damage, but decided to gamble on it anyway since it was over 40% off Reg price. After placing the order, I checked tracking on the order the next day. When I pulled up the site it said my scratch and dent item was on back order. Being suspicious I called the company the next day to figure out how it was on back order. When I talked to the guy he him-hawed around and then finally said they didn't have it, then quickly tried to sell me a lessor product for more money. This was a classic bait and switch! Also in my conversation he proceeded to tell me that if I really wanted to buy their products I should call in and not use the web site because the web site couldn't be updated real time, so essentially it's my fault for believing that their site would be an accurate reflection of their inventory. They did indicate they would issue a full refund, and I did receive a cancellation, but I would expect collecting money for a product that you don't have to sell isn't the best idea. I will be reporting to my state's AG.